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Home >> Custom Software Development >> Complaint Management (Query Management)
In the world of fast communication where everyone is busy in his own work, requires the medium through which his problems are solved without much of time wastages and physical efforts. Companies prefer to have a Web Based Complaint Management System (Query Management) installed at their end which accepts the query's and requests online onto their websites from the customers and provide the Online Solution to it through relevant information and/or patches.
Ontime solution of customers complaints and feedback is what differentiates companies in their work process. Our solutions help organizations manage, assemble and analyse customer complaints and feedbacks to improve customer service.
Project Highligts
Programming languages : Php, Ajax, JavaScript, HTML
Designing : CSS, HTML
Database : MySql
Efforts : 1.5 months appx (depends upon the requirements)
Some of the Basic features it contains are:-
Multi level authorities
FAQs with add, edit, delete, view list and search FAQS options.
View submitted service requests.
Configuration of Emails -
a) Level 2 team and
b) level 3 technology team - 5 in each sub category
Patches / Updates - add, edit, delete, view list.
FAQs with view list and search FAQS options.
Submit service request.
View submitted service requests.
Patches / Updates - view list.
Searchable based on keyword and with AND, OR and NOT support
Popularity % shown against each FAQ - click based system where if the FAQ is clicked to view the details then the popularity will be increased by one
*Note: Above mentioned features are standard ones and are customizable. We develop customized Web Based Complaint Management Softwares according to the requirements and needs of the companies.
